Terms & Conditions
1. GENERAL PROVISIONS
These conditions are valid only between Venturelli S.R.L. and any person who makes online purchases on the website www.venturelli.com hereinafter referred to as the "customer".
These conditions may be subject to changes, the date of putting online is equivalent to the date of entry into force.
2. OBJECT OF THE CONTRACT
With these General Conditions of Sale, Venturelli S.R.L. sells and the customer remotely purchases the products indicated and offered for sale on the website www.venturelli.com.
The contract is concluded exclusively through the internet, by accessing the customer at www.venturelli.com and making a purchase order according to the procedure provided by the site itself.
3. CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
3.1 The sale will be considered concluded with the sending by Venturelli S.R.L. to the customer of an order confirmation e-mail. The e-mail will contain the details of the customer and the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.
3.2 Venturelli S.R.L. undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. Furthermore, the photographs of the products presented on www.venturellli.com do not constitute a contractual element, as they are only representative.
3.3 Venturelli S.R.L. undertakes to deliver the goods within 30 days of sending the order confirmation e-mail to the customer.
4. AVAILABILITY OF PRODUCTS
4.1 The availability of the products refers to that present at the moment in which the customer consults the product sheets; however, this must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before order confirmation.
4.2 Even after the order confirmation e-mail has been sent by Venturelli S.R.L., there may be cases of partial or total unavailability of the goods. In this case, the customer will be promptly informed and will be able to decide whether to accept delivery of only the available products or request cancellation of the order by communicating via e-mail to customer service.
5. METHOD OF PAYMENT
5.1 Any payment by the customer can only be made using one of the methods indicated on the website www.venturelli.com. For payments made by Paypal, if the unavailability of a product is detected after the registration of the order, Venturelli S.R.L. will take the necessary measures with the payment operator to cancel the transaction relating to the unavailable goods. The actual amount of the order will be charged only when it is complete and ready for shipment.
5.2 The communications relating to the payment and the data communicated by the customer when this is done take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
6.1 All sales prices of the products displayed and indicated on the website www.venturelli.com are expressed in Euro and include VAT.
6.2 Shipping costs are not included in the purchase price, but are indicated and calculated at the time the purchase process is concluded before payment is made.
6.3 The customer accepts the faculty of Venturelli S.R.L. to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and confirmed in the e-mail sent by Venturelli S.R.L. as confirmation of the acquisition of the order.
7. RIGHT OF WITHDRAWAL
7.1 In accordance with the legal provisions in force, the customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within a period that Venturelli S.R.L .. sets at 14 days provided for by law, starting from the date of delivery of the products. By law, the shipping costs for returning the goods are charged to the customer. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation.
Without prejudice to the right to verify compliance with the above, Venturelli S.R.L. will refund the amount of the products subject to withdrawal as quickly as possible and in any case within a maximum period of 30 days.
7.2 In case of receipt of non-compliant or defective products, the customer must notify customer service via e-mail within 7 days from the date of receipt of the goods. In the email you will need to specify whether you want to replace the item or get a refund. The replacement can only be made with the same model and color, of a different size from the one / s returned. Venturelli S.R.L. will contact the courier who, compatibly with his availability, will collect the goods. Venturelli S.R.L. reserves the right to verify the disputed non-conformity and in case of confirmation will arrange for the shipment of the replacement goods or the refund with re-credit on the card used by the customer for the purchase.
8. PRODUCTS WARRANTY
All products presented on the website www.venturelli.com benefit from a contractual guarantee the duration of which is mentioned on the product data sheets of the items and in any case the legal guarantee of 24 months for lack of conformity, in accordance with current legislation. To take advantage of the warranty, the customer must keep the invoice that he will receive by e-mail at the time of shipment of the order.
9. METHOD OF DELIVERY
9.1 Venturelli S.R.L. will only accept orders to be delivered in Italy and the European Union, including the United Kingdom. The products will be delivered by express courier to the address indicated by the customer at the time of the order.
9.2 For each order placed on the website www.venturelli.com, Venturelli S.R.L. issues an invoice for the material shipped, sending it by e-mail after the order has been processed. For the issuance of the invoice, the information provided by the customer during the purchase procedure is valid. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
10.1 Venturelli S.R.L. assumes no responsibility for inefficiencies attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.
10.2 The availability of each item is indicative only, has no contractual character and the seller cannot be held liable in the event of unavailability of one or more products.
11. ACCESS TO THE SITE
The customer has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of Venturelli S.R.L. and are protected by intellectual property law.
The website www.venturelli.com uses "cookies". Cookies are electronic files that record information relating to the customer's navigation on the site (pages consulted, date and time of consultation ...) and that allow Venturelli S.R.L. to offer an increasingly personalized service to its customers.
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.
14. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Conditions of Sale are subject to Italian law. For any dispute concerning the validity, execution or interpretation of the Contract and its effects, the following will be competent: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) the Court of Brescia exclusively, in any other case.